Refund policy

Returns & Refunds

Kidacupemewegz
Zuhra Flint
Feuerstelleweg 7, 24103 Kiel, Germany
Email: info@kidacupemewegz.store
Phone: +49 431 7042960

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@kidacupemewegz.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A hut or part must be returned complete and, where possible, in its original packaging; a grill hut that has been assembled, based or had its grill and flue fitted and fired cannot be returned, as it cannot be refitted safely. Unused, unbuilt huts in original packaging and unused accessories may be returned within the statutory 14-day withdrawal period. Confirm your base, access and any local rules before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Grates, cooking irons, the flue, spark arrestor, timber and finishes weather and wear with fire and use and are stocked as spares — this is normal, not a defect. Damage or a hazard from running the fire without a working flue and spark arrestor, from blocking the designed vents (carbon monoxide), from a hut on a combustible base, from the fire left unattended, or from a build without required local approval is not a warranty defect, and can be a serious fire or CO hazard.